Return Processing

Each returned unit is inspected according to contract guidelines established between us and you as the client. These guidelines will determine the number of days to process each return authorization, where our goal is to process and report returns within 5-10 business days. Products that fail inspection will be disposed of or sent back to the client according to the contract guidelines. Products that require replacement will go through the packaging process and re-shipped. Return fees are determined on a client by client basis. These fees vary according to the handling costs, packaging, restock, etc.

Guideline examples:

  1. Test the returned product
  2. Warranty the returned product
  3. Re-package the returned product
  4. Dispose of the returned product
  5. Donate of the returned product to charity
  6. Ship the returned product back to the client

Option #1

We process the return completely

  1. The customer ships the return to us
  2. At a fee, we inspect the product and act according to the contract guidelines

Option #2

You process the return, we process and ship the order

    • The customer ships the return to you
    • You inspect the product and act accordingly
    • You send us the order information to process and ship (processing and shipping fees apply)